Terms and Conditions isama –
Complete Guide for All Members

In this terms and conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "isama" refers to the online gaming platform operated under the domain isama.win and all associated subdomains.
• "Member" or "User" refers to any individual who has registered and holds an active account on the isama platform.
• "Account" refers to the personal profile registered by a Member to access isama services.
• "Game" refers to all online games available on the isama platform, including slots, live casino, bingo, and table games.
• "Bonus" refers to any credits, free spins, cashback, or other incentives granted by isama to a Member.
• "Wagering Requirement" or "Wagering Requirement" refers to the number of times the bonus amount must be wagered before a withdrawal is permitted.
• "KYC" or "Identity Verification" refers to the identity document verification process required before the first withdrawal is processed.

Registration and use of the isama platform is limited to individuals who meet the following requirements:

• Aged 18 years and above on the date of registration. isama enforces strict age verification and reserves the right to request age confirmation documents at any time.
• Not residing in a country or territory that restricts or prohibits participation in online gambling activities under applicable local laws.
• Not currently enrolled in a voluntary self-exclusion programme or barred from any recognised gambling platform.
• Registering on your own behalf and not on behalf of any other individual or business entity.
• Not an employee, contractor, agent, or close family member of an isama employee or any isama partner company.

Isama reserves the right to reject registration applications or close existing accounts if eligibility requirements are found to be unmet, without any obligation to provide detailed reasons.

Each individual is only permitted to register and hold one (1) active account on the isama platform. Multiple account registrations are strictly prohibited and may result in all associated accounts being closed and balances forfeited.

During registration, you are required to provide truthful, complete, and current information including your full name, date of birth, email address, and phone number. isama reserves the right to request identity verification (KYC) at any time, particularly before the first withdrawal is processed.

KYC documents typically required include:

• Malaysian Identity Card (MyKad) or valid passport
• Proof of current residential address (utility bill or bank statement not older than three months)
• Proof of ownership of the payment method used (if applicable)

You are fully responsible for all activities that occur in your account. Keep your password confidential and do not share your login credentials with anyone. isama is not liable for any losses arising from your failure to protect your account information.

Isama supports a wide range of deposit and withdrawal methods popular among Malaysian users, including FPX, Touch 'n Go eWallet, GrabPay, and local bank transfers. All transactions are processed using 256-bit SSL encryption to ensure the security of your financial data.

Deposit: Deposits are typically credited to your account within minutes. Minimum and maximum deposit limits are as stated on the platform's cashier page. isama does not charge any additional fees for deposits; however, your payment provider may apply their own charges.

Withdrawal: Withdrawal requests will be processed within 1–3 business days once all security checks are completed. Key conditions for withdrawals:

• Identity verification (KYC) must be completed before the first withdrawal is approved
• Withdrawal method must match the deposit method used
• Any active bonus must meet the wagering requirement before a withdrawal is processed
• Isama reserves the right to perform additional security checks, which may extend processing times.

Isama reserves the right to withhold withdrawals pending the completion of an investigation if there is reasonable cause to suspect fraud, money laundering, or a breach of terms.

Isama offers members various bonuses and promotions from time to time. All bonuses are subject to the specific terms and conditions of the respective promotion, which should be read together with these general terms.

General terms that apply to all isama bonuses:

• Wagering Requirement: All bonuses carry a wagering requirement that must be met before winnings can be withdrawn. This requirement varies by bonus type and will be clearly stated in each promotion's terms.
• Validity Period: Bonuses have a limited validity period. Bonuses not used within the specified period will expire and cannot be recovered.
• One Active Bonus: Only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• One Claim Per Promotion: Each promotion may only be claimed once per account, per household, per IP address, or per shared device.
• Betting Limit While a Bonus Is Active: While a bonus is active, the maximum wager per round or hand is as specified in the promotion terms. Bets exceeding this limit may result in the bonus and any associated wins being voided.

Isama reserves the right to void any bonuses and associated winnings if there is evidence of bonus system abuse, including but not limited to hedge betting, use of multiple accounts, or low-risk betting strategies designed to meet wagering requirements without genuine risk.

All games available on the isama platform use a certified Random Number Generator (RNG) independently tested to ensure fair outcomes every round. isama's Live Casino features real dealers via real-time video stream.

Specific rules for each game can be found on the respective game page. Some general rules that apply to all games:

• Game results are final once a round is completed
• In the event of a technical issue during a round, isama will resolve the matter based on stored server records
• Isama is not responsible for interruptions to a player's internet connection that cause a round to be disconnected.
• Bets placed during a system outage may be voided and stakes returned

For Live Casino games, members are required to follow all dealer instructions and maintain respectful conduct in the chat room. Profanity, threats, or harassment of other players will not be tolerated.

Isama maintains a safe and fair gaming environment for all members. The following behaviours are strictly prohibited and may result in account suspension or permanent closure:

• Fraud & Manipulation: Any attempt to manipulate the system, including the use of bot software, automated scripts, or other methods that provide an unfair advantage.
• Collusion: Collusion between two or more players to gain an unfair advantage in a game, particularly in poker or player-versus-player games.
• Money Laundering: Using the isama platform to conceal the source of funds or conduct transactions related to illegal activities.
• Bonus Abuse: Registering multiple accounts, sharing account credentials, or using other methods to obtain bonuses beyond the permitted limit.
• System Interruption: Any attempt to gain unauthorised access to isama systems, breach the database, or disrupt platform operations.
• False Identity: Registering using false information or stealing another person's identity.

Members may close their account at any time by contacting isama support. Prior to closure, any eligible cash balance (not subject to wagering requirements) will be returned to the member through the standard withdrawal process.

Isama reserves the right to suspend or permanently close an account without prior notice in the following situations:

• Violation of any terms and conditions stated in this document
• Suspected fraud, money laundering, or other illegal activity
• Failure to meet KYC requirements within the specified period
• Account inactive for more than 12 consecutive months
• Instructions from the relevant regulatory authorities

In cases of account closure due to a breach of terms, isama reserves the right to forfeit any bonuses and wins obtained through activities that violate the terms. The original deposit balance may be returned at isama's sole discretion, subject to the outcome of the investigation.

The isama platform is provided on an "as-is" basis. While isama strives to ensure uninterrupted operation, isama does not guarantee that the service will be entirely free from errors, outages, or delays.

Isama is not liable for:

• Losses arising from technical disruptions beyond isama's control, including third-party internet network failures
• Indirect, consequential, or punitive losses suffered by a member
• Actions or omissions by third-party payment providers
• Losses arising from a member's failure to protect their account information

The maximum total liability of isama to any member under any circumstances is limited to the net deposit amount made by that member in the 12 months preceding the claim.

The collection, use, and protection of members' personal data is governed by isama Privacy Policy which forms part of these terms. By accepting these terms, you also agree to the isama Privacy Policy.

Isama collects personal data necessary to provide services, comply with legal requirements, prevent fraud, and enhance the user experience. All data is stored with high-level encryption and is never sold to third parties for marketing purposes.

Members have the right to request a copy of their personal data held by isama, request correction of inaccurate data, or request deletion of data (subject to legal record retention requirements).

Isama is committed to promoting responsible gaming practices. The platform provides a range of self-control tools to help members manage their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending
• Loss Limit: Set a maximum loss amount within a given period
• Session Time Limit: Set a time limit for each gaming session
• Temporary Break: Take a break from the platform for 24 hours to 30 days
• Self-Exclusion: Sign up for a long-term exclusion if needed

For more information and support resources, visit the Responsible Gaming isama. If you or someone you know has a gambling-related problem, please seek professional help immediately.

Isama reserves the right to modify, update, or replace any part of these terms and conditions at any time without prior notice. Significant amendments will be communicated to members via their registered email or in-platform notification at least 7 days before taking effect.

Continued use of the isama platform after the effective date of any amendment will be deemed acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before the amendment takes effect.

These terms and conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where isama operates. Any dispute arising from or relating to these terms shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be settled through binding arbitration under mutually agreed arbitration rules.